Setting Business Hours & Availability
Business hours determine when calls reach Abbie and when they do not. Instead of being controlled by a settings page, business hours are managed by how and when you forward your calls to Abbie. This gives you simple, direct control.
How Business Hours Really Work
Abbie answers calls only when calls are forwarded to her number. In other words, if calls are not forwarded, Abbie is not involved.
This means:
- You decide when Abbie answers calls
- You decide when calls ring through to you instead
- No dashboard changes are required
Common Ways Clients Use Call Forwarding
Most clients manage business hours using one of these approaches.
After-Hours Only
Calls are forwarded to Abbie:
- Evenings
- Nights
- Weekends
During business hours, calls ring directly to you or your team. (If that’s what you choose.)
During Busy Periods, calls are forwarded to Abbie:
- When all technicians are busy
- During lunch breaks
- When you can’t answer the phone
This prevents missed calls during peak times.
Always Forwarded
Some clients choose to forward ALL calls to Abbie.
In this setup:
- Abbie answers every call
- You handle follow-ups and appointments
- Calls are never missed
Appointment Availability
Appointments are only booked by Abbie when calls are forwarded to her. This ensures appointments only happen when you intend for Abbie to be active.
Changing Your Business Hours
To change when Abbie answers calls, simply:
- Turn call forwarding on or offAdjust when forwarding starts or stops
- No login required
- No settings to change.
Why This Is Better
This approach:
- Keeps control in your hands
- Avoids complicated settings
- Matches how real businesses operate
If you can control call forwarding, you can control Abbie.