Call Forwarding Setup

Call forwarding is how you control when Abbie answers your calls. When your phone is forwarded to Abbie’s number, she answers. When it’s not, calls ring directly to you or your team.

This page shows you how to set that up.

What You’ll Need

Before you begin, make sure you have:

  • Your existing business phone (mobile or desk phone)
  • Abbie’s phone number (provided during setup)

Forwarding Calls From an iPhone

These steps apply to most iPhones:

  • Turn Call Forwarding ON
  • Open Settings
  • Tap Phone
  • Tap Call Forwarding
  • Turn Call Forwarding ON
  • Enter Abbie’s phone number

Once enabled, all calls to your phone will forward to Abbie.

Turn Call Forwarding OFF

  • Open Settings
  • Tap Phone
  • Tap Call Forwarding
  • Turn Call Forwarding OFF

Calls will now ring directly to your phone again.

Forwarding After a Set Number of Rings (Carrier Codes)

Some carriers allow call forwarding after a few rings, instead of immediately. This is controlled by keypad codes.

Note: These codes work on most U.S. carriers, but behavior may vary slightly.

Forward After No Answer

Turn ON:

*61*YourAbbieNumber#

Turn OFF:

#61#

This forwards calls only if you don’t answer.

Forward When Phone Is Busy

Turn ON:

*67*YourAbbieNumber#

Turn OFF:

#67#

Forward When Phone Is Unreachable

Turn ON:

*62*YourAbbieNumber#

Turn OFF:

#62#

How to Use These Codes

  • Open your phone’s keypad
  • Enter the code exactly as shown
  • Replace AbbiesNumber with Abbie’s full phone number
  • Press Call

You should see a confirmation message.

Recommended Setup for Most Clients

  • Immediate forwarding after hours
  • Forward after a few rings during busy periods
  • Manual on/off forwarding as needed

Testing Your Setup

After setting call forwarding:

  • Call your business number from another phone
  • Confirm Abbie answers when forwarding is on
  • Confirm calls ring directly to you when forwarding is off

Testing takes less than one minute and prevents surprises.

Changing Forwarding Anytime

You can change call forwarding:

  • In seconds
  • Without logging into anything
  • As often as you like

If you can control your phone, you can control Abbie.

 

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