Help & Support
If you ever need help, support is simple and straightforward.
This page explains when to reach out, how to get help quickly, and what information to include so issues can be resolved efficiently.
When to Contact Support
You should contact support if:
- You’re unable to log in
- Call forwarding isn’t behaving as expected
- Notifications are not arriving
- Something looks incorrect in the dashboard
- You want to adjust how Abbie works
If something feels off, it’s better to ask than to guess.
How to Get Support
Support requests are handled through email.
Use the support contact information provided during your setup or listed on the AbbieOnCall website.
Most questions can be resolved quickly once the right information is provided.
What to Include in Your Message
To help us assist you as fast as possible, include:
- Your business name
- The email address you use to log in
- A brief description of the issue
- What you expected to happen
- What actually happened
Screenshots are helpful if something doesn’t look right.
Response Times
Support requests are typically handled during normal business hours.
Most issues are responded to promptly, and many are resolved the same day.
Urgent issues related to missed calls or notifications are prioritized.
Before You Reach Out:
- Refresh the dashboard
- Confirm call forwarding is set correctly
- Check your email spam or junk folder
- Review the relevant section of this training manual
Often, the answer is just one click away.