Common Questions
Below are answers to the most common questions clients ask when using Abbie.
Will Abbie answer all my calls?
Abbie answers calls only when your calls are forwarded to her number.
- If call forwarding is turned on, Abbie answers.
- If call forwarding is off, calls ring directly to you or your team.
You stay in control at all times.
What happens if Abbie can’t help a caller?
If a caller asks something Abbie can’t handle, she focuses on gathering information instead of guessing.
She will:
- Collect the caller’s name and phone number
- Take notes about the issue
- Let the caller know someone will follow up shortly
- The call is logged, and you’re notified so you can take over.
Can Abbie book emergency service calls?
No.
If a caller indicates the issue is urgent, Abbie captures that information and treats it as a priority. But Abbie does not dispatch technicians, but she makes sure urgent calls don’t get missed.
Can Abbie be customized later?
Yes. Abbie can be adjusted over time as your business changes.
Common adjustments include:
- Refining how questions are asked
- Adjusting how appointments are booked
- Expanding the types of calls Abbie handles
If you ever want changes, just reach out to support.